WALL BOARD SUPERVISOR MONITORING VIRTUAL HOLD CALL BACK ADVANCED CALL CENTER REPORTING EMAIL WEB CHAT VIDEO AUDIO SCREEN RECORDING ADVANCED CALL ROUTING VOICE RECOGNITION PRESS OR SAY "ONE" POST CALL SURVEY
Enterprise Contact Center
$64.95/Month Per User Multi-Year Contract $62.95/Month Per User Includes All Contact Center features, plus: Unlimited Long Distance Unlimited Toll Free Minutes One DID or Extension Per User One 800 Toll Free Number Use your old Numbers or Get New ones Additional LEC Services Available Contact Center Features
Omni-Channel
Multi-channel interaction with your customers via Voice, eMail, Web, Chat, and Video.
Advanced Call Routing
Supervisor Monitoring
Advanced ACD engine that connect customers to the agents best equipped to support them. Review your agents’ performance. Answered calls, abandoned calls, average longest waiting time and more. Allowing you to ensure that your call center is running smoothly at any given time.
Virtual Hold Call Back
Audio & Screen Recording
Agent Quality Management via Call Recording and Agent Screen recording. Facilitating agent feedback and individual performance growth. Allow your customers to hang up and keep their position in the queue while they are automatically called back when its their turn.
Wall Board Advanced Call Center Reporting
Providing Supervisors and Agents with information via visual wallboard capabilities to maintain Service Level Agreements. Providing call center management with the information required to monitor call queues in real-time and ensure that not a single call is lost.
Voice Prompt Recognition Post Call Survey
With 24/7 access, the CSX Voice Prompt Recognition Subscription will improve your Customer's Contact Center Xperience!! Press or Say "One". With 24/7 access, the CSX Post Call Survey will allow your Contact Center to obtain feedback from your customers in support of driving the highest level of Customer Satisfaction.
You Manage the CCX Platform. CSX will provide the Help Desk Support!! CCX Preservation Services
$1500 One-Time Implementation Fee Up to 2 hours of CentriCTITM and CCX On Boarding 4 Hours of Training via Audio or Web Conference User documentation Included Services provided within 2 days after installation. **Additional Configuration , On boarding, and Training support will be billed at $65.00/hour
CCX Preservation Services Support Help Desk
Self Service Portal Email Help Desk Chat Help Desk Voice Help Desk
Unlimited 24/7  Unlimited 8 Hour Response Time Target Unlimited 8am-6pm EST Unlimited 8am-6pm EST
CSX will manage the CentriCTI Platform. CSX will provide the Help Desk Support!! CCX Administration Services
$1500 One-Time Implementation Fee 2 hours of CentriCTITM On Boarding and 2 hours CCX Module Configuration** 4 Hours of Training via Audio or Web Conference User documentation Included Services provided within 2 days after installation. **Additional Configuration , On boarding, and Training support will be billed at $65.00/hour
Additional $19.95/Month Per User Up to 50 Users
Additional $18.95/Month Per User 51 to 150 Users
Additional $17.95/Month Per User 151 User or More
Turn Key Platform Administration Analysis of Network routing and firewall configuration System Maintenance and Notifications System Troubleshooting and Notifications
Scheduled Move, Add, Changes VOIP Provider Configuration & Maintenance Dial Plan Configuration & Maintenance User Phone Configuration & Maintenance PSTN Gateway Configuration & Maintenance
CCX Administration Services Support Help Desk
Self Service Portal Email Help Desk Chat Help Desk Voice Help Desk
Unlimited 24/7  Unlimited 8 Hour Response Time Target Unlimited 8am-6pm EST Unlimited 8am-6pm EST
Privacy Policy Security Policy Support Company
Contact Us
Contact Center Suite Contact Center Xperience
Request A Demo
CSX Store
Enterprise Contact Center
WALL BOARD SUPERVISOR MONITORING VIRTUAL HOLD CALL BACK ADVANCED CALL CENTER REPORTING EMAIL WEB CHAT VIDEO AUDIO SCREEN RECORDING ADVANCED CALL ROUTING VOICE RECOGNITION PRESS OR SAY "ONE" POST CALL SURVEY $64.95/Month Per User Multi-Year Contract $62.95/Month Per User Includes All Contact Center features, plus: Unlimited Long Distance Unlimited Toll Free Minutes One DID or Extension Per User One 800 Toll Free Number Use your old Numbers or Get New ones Additional LEC Services Available Contact Center Features
Omni-Channel Multi-channel interaction with your customers via Voice, eMail, Web, Chat, and Video.
Advanced Call Routing Supervisor Monitoring
Advanced ACD engine that connect customers to the agents best equipped to support them. Review your agents’ performance. Answered calls, abandoned calls, average longest waiting time and more. Allowing you to ensure that your call center is running smoothly at any given time.
Virtual Hold Call Back
Audio & Screen Recording
Agent Quality Management via Call Recording and Agent Screen recording. Facilitating agent feedback and individual performance growth. Allow your customers to hang up and keep their position in the queue while they are automatically called back when its their turn.
Wall Board Advanced Call Center Reporting
Providing Supervisors and Agents with information via visual wallboard capabilities to maintain Service Level Agreements. Providing call center management with the information required to monitor call queues in real-time and ensure that not a single call is lost.
Voice Prompt Recognition Post Call Survey
With 24/7 access, the CSX Voice Prompt Recognition Subscription will improve your Customer's Contact Center Xperience!! Press or Say "One". With 24/7 access, the CSX Post Call Survey will allow your Contact Center to obtain feedback from your customers in support of driving the highest level of Customer Satisfaction.
CCX Preservation Services You Manage the CCX Platform. CSX will provide the Help Desk Support!!
$1500 One-Time Implementation Fee Up to 2 hours of CentriCTITM and CCX On Boarding 4 Hours of Training via Audio or Web Conference User documentation Included Services provided within 2 days after installation. **Additional Configuration , On boarding, and Training support will be billed at $65.00/hour
CCX Preservation Services Support Help Desk
Self Service Portal Email Help Desk Chat Help Desk Voice Help Desk
Unlimited 24/7  Unlimited 8 Hour Response Time Target Unlimited 8am-6pm EST Unlimited 8am-6pm EST
CCX Administration Services CSX will manage the CentriCTI Platform. CSX will provide the Help Desk Support!!
$1500 One-Time Implementation Fee 2 hours of CentriCTITM On Boarding and 2 hours CCX Module Configuration** 4 Hours of Training via Audio or Web Conference User documentation Included Services provided within 2 days after installation. **Additional Configuration , On boarding, and Training support will be billed at $65.00/hour
Additional $19.95/Month Per User Up to 50 Users
Additional $18.95/Month Per User 51 to 150 Users
Additional $17.95/Month Per User 151 User or More
Turn Key Platform Administration Analysis of Network routing and firewall configuration System Maintenance and Notifications System Troubleshooting and Notifications
Scheduled Move, Add, Changes VOIP Provider Configuration & Maintenance Dial Plan Configuration & Maintenance User Phone Configuration & Maintenance PSTN Gateway Configuration & Maintenance
CCX Administration Services Support Help Desk
Self Service Portal Email Help Desk Chat Help Desk Voice Help Desk
Unlimited 24/7  Unlimited 8 Hour Response Time Target Unlimited 8am-6pm EST Unlimited 8am-6pm EST
Contact Center Suite Contact Center Xperience
Request A Demo
WALL BOARD SUPERVISOR MONITORING VIRTUAL HOLD CALL BACK ADVANCED CALL CENTER REPORTING EMAIL WEB CHAT VIDEO AUDIO SCREEN RECORDING ADVANCED CALL ROUTING VOICE RECOGNITION PRESS OR SAY "ONE" POST CALL SURVEY Enterprise Contact Center $64.95/Month Per User Multi-Year Contract $62.95/Month Per User Includes All Contact Center features, plus: Unlimited Long Distance Unlimited Toll Free Minutes One DID or Extension Per User One 800 Toll Free Number Use your old Numbers or Get New ones Additional LEC Services Available
Contact Center Features Omni-Channel Multi-channel interaction with your customers via Voice, eMail, Web, Chat, and Video.
Advanced Call Routing Supervisor Monitoring
Advanced ACD engine that connect customers to the agents best equipped to support them. Review your agents’ performance. Answered calls, abandoned calls, average longest waiting time and more. Allowing you to ensure that your call center is running smoothly at any given time.
Virtual Hold Call Back
Audio & Screen Recording
Agent Quality Management via Call Recording and Agent Screen recording. Facilitating agent feedback and individual performance growth. Allow your customers to hang up and keep their position in the queue while they are automatically called back when its their turn.
Wall Board Advanced Call Center Reporting
Providing Supervisors and Agents with information via visual wallboard capabilities to maintain Service Level Agreements. Providing call center management with the information required to monitor call queues in real-time and ensure that not a single call is lost.
Voice Prompt Recognition Post Call Survey
With 24/7 access, the CSX Voice Prompt Recognition Subscription will improve your Customer's Contact Center Xperience!! Press or Say "One". With 24/7 access, the CSX Post Call Survey will allow your Contact Center to obtain feedback from your customers in support of driving the highest level of Customer Satisfaction.
CCX Preservation Services You Manage the CCX Platform. CSX will provide the Help Desk Support!!
$1500 One-Time Implementation Fee Up to 2 hours of CentriCTITM and CCX On Boarding 4 Hours of Training via Audio or Web Conference User documentation Included Services provided within 2 days after installation. **Additional Configuration , On boarding, and Training support will be billed at $65.00/hour
CCX Preservation Services Support Help Desk
Self Service Portal Email Help Desk Chat Help Desk Voice Help Desk
Unlimited 24/7  Unlimited 8 Hour Response Time Target Unlimited 8am-6pm EST Unlimited 8am-6pm EST
CCX Administration Services CSX will manage the CentriCTI Platform. CSX will provide the Help Desk Support!!
$1500 One-Time Implementation Fee 2 hours of CentriCTITM On Boarding and 2 hours CCX Module Configuration** 4 Hours of Training via Audio or Web Conference User documentation Included Services provided within 2 days after installation. **Additional Configuration , On boarding, and Training support will be billed at $65.00/hour
Turn Key Platform Administration Analysis of Network routing and firewall configuration System Maintenance and Notifications System Troubleshooting and Notifications
Additional $19.95/Month Per User Up to 50 Users
Additional $18.95/Month Per User 51 to 150 Users
Additional $17.95/Month Per User 151 User or More
Scheduled Move, Add, Changes VOIP Provider Configuration & Maintenance Dial Plan Configuration & Maintenance User Phone Configuration & Maintenance PSTN Gateway Configuration & Maintenance
CCX Administration Services Support Help Desk
Self Service Portal Email Help Desk Chat Help Desk Voice Help Desk
Unlimited 24/7  Unlimited 8 Hour Response Time Target Unlimited 8am-6pm EST Unlimited 8am-6pm EST
Security Policy Privacy Policy
Support Company
Contact Us
Enterprise Contact Center Includes All Contact Center features, plus: Unlimited Long Distance Unlimited Toll Free Minutes One DID or Extension Per User One 800 Toll Free Number Use your old Numbers or Get New ones Additional LEC Services Available
SUPERVISOR MONITORING VOICE RECOGNITION PRESS OR SAY "ONE" POST CALL SURVEY $64.95/Month Per User Multi-Year Contract $62.95/Month Per User
WALL BOARD VIRTUAL HOLD CALL BACK ADVANCED CALL CENTER REPORTING EMAIL WEB CHAT VIDEO AUDIO SCREEN RECORDING ADVANCED CALL ROUTING Contact Center Features
Omni-Channel Multi-channel interaction with your customers via Voice, eMail, Web, Chat, and Video. Advanced Call Routing Advanced ACD engine that connect customers to the agents best equipped to support them. Supervisor Monitoring Review your agents’ performance. Answered calls, abandoned calls, average longest waiting time and more. Allowing you to ensure that your call center is running smoothly at any given time. Audio & Screen Recording Agent Quality Management via Call Recording and Agent Screen recording. Facilitating agent feedback and individual performance growth. Virtual Hold Call Back Allow your customers to hang up and keep their position in the queue while they are automatically called back when its their turn. Advanced Call Center Reporting Providing call center management with the information required to monitor call queues in real-time and ensure that not a single call is lost. Wall Board Providing Supervisors and Agents with information via visual wallboard capabilities to maintain Service Level Agreements. Voice Prompt Recognition With 24/7 access, the CSX Voice Prompt Recognition Subscription will improve your Customer's Contact Center Xperience!! Press or Say "One". Post Call Survey With 24/7 access, the CSX Post Call Survey will allow your Contact Center to obtain feedback from your customers in support of driving the highest level of Customer Satisfaction. CCX Preservation Services You Manage the CCX Platform. CSX will provide the Help Desk Support!!
$1500 One-Time Implementation Fee Up to 2 hours of CentriCTITM and CCX On Boarding 4 Hours of Training via Audio or Web Conference User documentation Included Services provided within 2 days after installation. **Additional Configuration , On boarding, and Training support will be billed at $65.00/hour
CCX Preservation Services Support Help Desk
Self Service Portal Email Help Desk
Unlimited 24/7  Unlimited 8 Hour Response Time Target
Chat Help Desk Voice Help Desk
Unlimited 8am-6pm EST Unlimited 8am-6pm EST
CCX Administration Services CSX will manage the CentriCTI Platform. CSX will provide the Help Desk Support!!
$1500 One-Time Implementation Fee 2 hours of CentriCTITM On Boarding and 2 hours CCX Module Configuration** 4 Hours of Training via Audio or Web Conference User documentation Included Services provided within 2 days after installation. **Additional Configuration , On boarding, and Training support will be billed at $65.00/hour
Additional $19.95/Month Per User Up to 50 Users
Additional $18.95/Month Per User 51 to 150 Users
Additional $17.95/Month Per User 151 User or More
Turn Key Platform Administration Analysis of Network routing and firewall configuration System Maintenance and Notifications System Troubleshooting and Notifications
Scheduled Move, Add, Changes VOIP Provider Configuration & Maintenance Dial Plan Configuration & Maintenance User Phone Configuration & Maintenance PSTN Gateway Configuration & Maintenance
CCX Administration Services Support Help Desk
Self Service Portal Email Help Desk
Unlimited 24/7  Unlimited 8 Hour Response Time Target
Chat Help Desk Voice Help Desk
Unlimited 8am-6pm EST Unlimited 8am-6pm EST